Toledo Edison is acknowledged because the “most trusted” and finest performing US utility.Ohio

Toledo, Ohio, July 12, 2021 / PRNewswire / – FirstEnergy Corp.’s energy company Toledo Edison (NYSE: FE) has been recognized by residential customers as the best and most reliable energy provider in terms of customer satisfaction during the COVID-19 outbreak. Power, natural gas and combined utility companies across the country.

Consumer research firm Escurrent named Toledo Edison to their list of Most Trusted Supply Brands in 2021. Cogent Syndicated Utility Trusted Brand & Customer Engagement ™: Housing SurveyIt is based on a national survey of more than 76,000 residential customers from 140 of the largest utility companies in the United States. Survey feedback is used to determine brand credibility index scores that assess customer focus, community support, communication effectiveness, credibility, environmental commitment, and a company’s reputation.

Customer trust in utility companies rose to a record high on the Escurrent Utilities Brand Trust Index – 706 on a 1,000-point scale. Toledo Edison scored 713 points and was recognized as one of the 38 most trusted utilities.

“Our team’s commitment to customers goes far beyond a secure and reliable power supply. It is an honor to be recognized by Escurrent after a difficult year for everyone. “I am. Rich Sweeney, Regional President of Toledo Edison. “We are excited to help our customers recover by temporarily suspending service outages, offering additional financial assistance programs, and supporting community organizations that support people affected by the pandemic. Whenever they work and study from home. “

Research shows that utility companies focused on customer programs, community partnerships during pandemics, and communicating about environmental initiatives had the highest levels of customer satisfaction and credibility over the past year. Utilities that offer digital options, such as online account portals and customer support on social media, are more preferred by customers.

“Through the challenges of last year, utilities have positioned themselves strongly as trusted energy advisors and good corporate citizens by initiating lively conversations with their customers about how to work together and support them. “. Chris Oval, Senior Vice President of Escurrent. “Some of the most trusted utility brands include utility companies that have a positive impact on our customers, communities and finances.”

Since the outbreak of the pandemic, FirstEnergy and its utilities have made the health and safety of their customers and employees a priority by implementing safety protocols for field workers, using personal protective equipment, and following social distancing guidelines. However, we continue to provide uninterrupted service to our customers. The customer service team continued to process customer inquiries from remote workplaces.

I also injected the First Energy Foundation $ 2 million Join a community of 10 utility companies to provide timely support to pandemic families and organizations. In 2020 the foundation accelerated roughly $ 1.5 million By bringing together donations to 116 United Way agencies in the company’s six states to support key health and welfare organizations during a pandemic. The First Energy Foundation also made a donation $ 500,000 At 42 local food banks and hunger centers Ohio, Pennsylvania, New Jersey, West Virginia And Maryland,It contains $ 25,000 For Toledo, Northwest Ohio Food Bank.

In addition to the Company-provided support during the pandemic, Toledo Edison offers the following resources, services, and programs year round.

• Online account management – The company’s goal is to make it easier for customers to manage their monthly bills, as well as view their payment history and energy consumption, all in one place. www.toledoedison.com.. The online portal enables customers to start, stop, transfer services and register to receive electronic invoices.
• Building Support Program In the event of financial difficulties, customers can consider a variety of options for maintaining the electrical supply, such as manageable payment methods and needs-based support programs www.firstenergycorp.com/billassist Alternatively, please contact 1-800-447-3333 for more information on these programs.
• 24/7 Power Center – Toledo Edison guests can visit www.firstenergycorp.com/outages Displays the stop map of the 24-hour service recovery update. You can also report power outages and other power outages on this website and view important information to ensure your safety.
• Social Media Support – By Toledo Edison Facebook And tweet With an account, customers can learn more about how the company works, check for timely updates in bad weather, contact customer service representatives, and stay safe and comfortable in any weather. Get tips on energy.
• Energy efficiency program Toledo Edison offers a variety of resources to help customers feel comfortable and increase the energy efficiency of their homes and businesses. www.energysaveOhio.com..

Toledo Edison serves more than 300,000 customers in the northwest Ohio.. Follow Toledo Edison on Twitter @ToledoEdison Or on Facebook www.facebook.com/ToledoEdison..

FirstEnergy is committed to integrity, security, reliability and operational excellence. Its 10 sales companies form one of the largest investor-owned electrical systems in the country. Ohio, Pennsylvania, New Jersey, West Virginia, Maryland And New York. The company’s transmission subsidiary operates approximately 24,000 miles of transmission lines between the Midwest and the Mid-Atlantic region. Follow FirstEnergy on Twitter @FirstEnergyCorp Or online www.firstenergycorp.com..

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Source FirstEnergy Corp.

Toledo Edison is considered the “Most Trustworthy” and Highest Performing US Utility. Ohio

Source link Toledo Edison is considered the “Most Trustworthy” and Highest Performing US Utility. Ohio