Monday, April 22, 2024

Cleveland amputee’s energy restored 183 minutes after 19 Information calls energy firm


CLEVELAND, Ohio (WOIO) – Like so many Northeast Ohioans, Darren Long, of Cleveland, has been on the phone with the utility for days to see when his power might be restored.

Finally, in a moment of frustration, Long asked the company representative on the other end of the line what he had to do to turn his power back on.

“Call the TV news?” he was joking. Go ahead, they told him. So he did.

Just 183 minutes after 19 News contacted First Energy, a company spokesperson confirmed that Long, a recently amputee with diabetes, had electricity back on.

Long’s leg was amputated in March, he said. He would be in his car to keep a cool head in this week’s sweltering heat after his electricity – and that of thousands of others – was cut off by a violent storm that swept through the area, knocked down trees and tore down power lines on Wednesday became.

On Saturday, Long said he was the only person on the 12000 block of Brooklawn Avenue in Cleveland with no power. After the utility postponed its restoration estimate several times, it called the 19 New Troubleshooters.

Long’s power outage was caused when the cables on his home were damaged by fallen trees and branches, the spokesman said. Such repairs are more difficult for the company to perform because they require specialized equipment.

The company dispatched a crew as soon as they knew of Long’s medical situation, they said.

FirstEnergy customers with serious health problems can be placed on an intensive care list and receive priority service by calling 1-800-589-3101.

First Energy sent this statement to 19 News when we asked about Darren Long’s power outage.(Source: WOIO)

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